FAQ

______________________________________________________________________________________________________

Order processing time

We work fast! We strive to provide our customers with the highest quality product and customer service. Most orders are processed and ship out within 3 business days, not including weekends and holidays. Allow an additional 2-7 business days for shipping transit time.

Changing an order after the order has been placed

When placing your order it is very important to double check your personalized information before the order is submitted.

An email confirmation will be sent immediately upon placing your order, this will give you another opportunity to double check your personalization information thoroughly. If you find an error notify us immediately and we will correct the problem. We process orders fast! If an order has already been printed, you will not have the opportunity to change it. Most orders are printed within the same day received. You may change or cancel any order as long as the order status is in progress. If your order has been shipped, it cannot be changed or canceled.

Changing the color, text, or altering the design

If you would like to change a color, or change the text, or maybe alter the design of a wrapper. All you need to do is leave us a comment when you are checking out. 99% of the time your change will be no problem, but we will contact you right away if there is an issue. A wrapper proof will be emailed to you to review and approve all changes.

Is a proof provided before printing?

Yes, a wrapper proof will be emailed to you, BUT, only by request or when ordering a custom wrapper, a wrapper with a photo, or wrapper with a lot of additional changes. Otherwise, no proof will be provided. We have found that providing a proof slows down the processing time and our goal is to get your order to you quickly. However, if you would like a proof one can be provided at no additional charge. There is an option to request a proof  and we'll send you one within 24 hours after placing your order. It is very important that you look out for the proof in your email and approve it immediately.

Order cancellation

Most orders are printed within the same day received. You may cancel any order as long as the order status is in process. If you have received a notification stating that the order has been shipped, it cannot be canceled.

Returns

Please order carefully, personalized items cannot be returned.

If you receive your order and realize you made an error (we all make mistakes and typos are easy to do, that's why double checking is so important) we will re-process your order at a 50% discount (additional shipping fees may apply). If a reorder is necessary please contact us within 5 days of receiving your order to request a re-process. Re-processing requests after 5 days may be denied and you will have to place an new order.

If you receive your order and there is an error at fault by Candy Bar Wrappers LLC, we will correct your order ASAP and reship it to you at no additional cost.

What happens if the chocolate softens during delivery?

Chocolate softens easily. But no worries, if you find that your bars have softened leave them in the box or lay them flat. Store them at room temperature, do not place the bars in the refrigerator or freezer, this can cause condensation and compromise the quality of the wrapper. It’s best not to handle the bars too much and just let them reset. This will not compromise the quality of the chocolate itself.

Are foil sheets provided and what are they for?

Yes, each standard size candy bar wrapper order will include foil sheets.

Why? A few year back, Hershey’s changed their brown wrapper and the foil sheets create that classic, Hershey's look. To ensure quality, the standard 1.55oz bars are now wrapped in a brown, plastic wrapper with crimped ends. To obtain the “classic foil” look we wrap each bar in a foil sheet over the factory brown wrapper. When purchasing the wrapper only (without chocolate bar) a foil sheet comes with each wrapper at no additional charge.

Hershey's Miniatures do not require to be wrapped in a foil sheet. Note that some mini bars have gold foil ends.

Submitting a personal photo or logo?

We can work with most image formats. Here are the most common: PDF, JPG, TIFF, EPS, AI, PNG or PSD. Photo resolution must be at least 72dpi, but higher resolution is recommended for the best print quality. A JPG at 300dpi is preferred for photos and an EPS file is preferred for logos and/or line-drawings.

Candy Bar Wrappers LLC is not responsible for low resolution quality photos submitted. We will perform a test print on each order and if we find the photo not to be of the best quality we may ask for another photo to be submitted and you will be contacted immediately.

Please do not crop the photo prior to submitting. We will position the photo to best fill the area as needed. Cropping the photo to fit the space provided is up to our discretion. You will receive a wrapper proof to review and approve.

DIY wrapper only orders

All of our products can be purchased with or without the chocolate. Wrapper or label only orders are great for the do-it-yourselfers, or someone looking for budget-friendly party favor options.
The standard size chocolate bar wrappers are printed on professional-quality, glossy paper. The mini bars wrappers, all round labels, and labels for water bottle, soda, or wine bottles are printed on glossy sticker paper, just peel and stick.

What chocolate do you use?

Our wrappers are created to fit the standard-size 1.55 oz HERSHEY'S Milk Chocolate bars, HERSHEY'S 1.45 oz SPECIAL DARK, 1.75 oz MR. GOODBAR, 1.55 oz KRACKEL and 1.55 oz HERSHEY’S Cookies ‘n’ Creme bars. The standard wrappers also fit Nestle 1.55 oz Crunch and 1.45 oz Milk Chocolate bars. The standard wrappers will not fit HERSHEY'S Milk Chocolate with Almonds as the bars are smaller and a different shape and size.

We also carry HERSHEY'S Kisses, Kit Kat, and Reeses minis.

Chocolate bar sizes

Miniatures: Dimensions: 1.0625" x 1.75"
Standard bar: 1.55oz. Dimensions: 5.375" x 2.25"
Large bar: 5oz Dimensions: 7.5" x 4"

Volume discounts

On personalized wrapper orders, buy in quantity and save. Receive .15 cents off each standard 1.55oz or large 5oz wrappers on orders over 200. For orders over 1000 contact us for pricing. Save .05 on each mini bar wrapper on orders of 2000 or more. For all other volume discount orders also contact us for pricing.

Custom designs

Candy bar wrappers make great treats for business promotions, trade show hand-outs, fundraisers, school events, or any special event where you want to stand out. We also will create a custom design to match any your invitation or party supplies. If you have a personalized wrapper idea in mind we can create it for you. Click here for more information on how to get started.

State sales tax

Sales tax is automatically applied to your order in accordance with state regulations if your shipping address is within the state of Washington. The applied sales tax will be 8.9%.

Shipping

Most orders are processed within 1-3 days. Please allow additional processing time for large orders. Shipping transit time is up to 7 days.

Need it extra fast? USPS 2-3 Day Priority Shipping is available at checkout. Rush orders also available on request. Make sure to include your event date during the order process so we know when your order is needed.

Don't see the answer you are looking for?
Liquid error: Could not find asset snippets/lion-discounts.liquid